Technical Support for Criterium DecisionPlus Version 4

For technical support notes on CDP v3 click here.

CDP4 installs on Windows 7.x, 8.x, 10 as an XP compatible application
Value Function Dialog opens off screen
Always Re-entering Serial Numbers on launching CDP4

1. CDP4 Runs on Windows 7, 8.x and 10 as an XP compatible application

Description When installing CDP 4 on Windows 7, 8.x and 10, you must install it as a Windows XP compatible application.

How To

Right click the CDP setup file where you downloaded it,
select Properties
click the Compatibility tab and
check the box for "Run this program in compatibility mode for: " and
make sure you select "Windows XP (Service Pack 3)", then
click OK, and run the EXE

The install should progress to the finish, and CDP launch.

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2. Value Function Dialog appears off screen

Description [#1985]

Depending on your screen resolution and position of the Ratings Dialog when you launch the Value Function dialog, part of the dialog may appear off-screen. This is especially problematic when the title bar of the dialog is off the top of the screen, so you can not drag the title bar to reposition the dialog.

Explanation Code to position the Dialog on launch does not allow for higher resolution.

Resolution: Pending

Workaround In the event that the title bar is off-screen, use the key board to reposition the dialog as follows:

Alt+SpaceBar - Bring sup the Tile Bar Icon menu with Move and Close menu items
Click the Move menu item
Use the Arrow keys to move an outline of the Dialog
Click Enter to finish and effect the move

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3. Always Re-entering Serial Numbers on launch of CDP

Always being prompted for Name, Company and Serial Number when launching CDP and being shown an error message when exiting CDP

Description [#1864 ]

Users had to enter their name company and Serial Number every time they used CDP if they were running on Windows O/S without local admin permissions.

Explanation

CDP 4 would try and recreate the corresponding registry keys each time it would attempt to save the user information at the end of a session.

Resolution

You will need your IT admin to grant you Full Control to the CDP4 Key in your registry: HKEY_CURRENT_USER\Software\Wow6432Node\InfoHarvest\Criterium DecisionPlus\4.0

Technical Support for Criterium DecisionPlus Version 4

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Further Technical Support from InfoHarvest Inc.